Support

FeedPup XML Supplier Sync

Contact us

Email contact@weareplano.gr for help with setup, a supplier feed that will not import, billing, or anything else about FeedPup.

Platforms

FeedPup is available for Wix Stores, WordPress / WooCommerce and Joomla / HikaShop Business.

What to include

Which platform the store uses, the supplier feed link if it is safe to share, and what you expected to happen. A screenshot of the message you see helps. Please do not send passwords, pairing codes or payment details.

Joomla and HikaShop

The step-by-step guide, the download and the Joomla prices are on the Joomla page. This is the short version.

Install

Download com_feedpup 1.0.1. In Joomla Administrator, open System, Install, Extensions, and upload the zip. Then open Components, FeedPup. The installer requires PHP 8.1 or newer. The component targets Joomla 4.4, 5 and 6.

HikaShop

You need HikaShop Business 6.6.0 or later, with the Connector API on a public HTTPS address. In HikaShop, open System, App Devices, and create a pairing code with read and write access. The operator needs permission to view and manage products. The code works once.

Connect FeedPup

Paste the API URL and the pairing code into the FeedPup component and choose Connect to FeedPup. Then use Open FeedPup. The component does not store the supplier feed. The feed stays on FeedPup.

XML and CSV

Connect an XML feed by URL. A CSV or TSV file can be uploaded. An upload is a one-time snapshot and is not scheduled. Scheduled sync is for a supplier URL on a paid Joomla plan.

Mapping, import and sync

Confirm the field mapping before the first write. The Free test creates up to 100 unpublished products and does not run a schedule. Starter is €34.90 every 3 months or €99 a year: one supplier, 1,000 products and a daily sync. Growth is €69.90 every 3 months or €199 a year: three suppliers, 10,000 products and a sync every 6 hours. Prices are stored tax-excluded. Stock is the quantity from the feed. FeedPup updates a product it created and leaves a different product with the same SKU unchanged.

Variants

A product with options is not imported. A HikaShop product that already has variants is not updated. The run reports the reason. Version 1.0.1 does not write variant prices, stock or SKUs.

Subscription

The extension file is free, under the GPL. The hosted sync service is separate. The Free test does not expire, and it is not a full catalog sync. Paid Joomla plans are every 3 months or once a year. There is no monthly price. In the FeedPup app, checkout currently starts the yearly plan. 3-month billing is being added to in-app checkout; email contact@weareplano.gr to be moved to it when it is live. Details are in the plan table.

Common messages

Disconnect from the component before you uninstall it. Disconnecting, or uninstalling, does not delete products already in HikaShop.

More information

Joomla guide · Joomla plans · Joomla license · Other platform prices · Privacy policy · Terms of service

Joomla prices are every 3 months or once a year, on the Joomla page. The pricing page shows monthly prices for other platforms.